Terms & Conditions

Application and Entire Agreement

These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Executive UK Group Limited T/A Traveller Evictions UK.com a company registered in England and Wales under company number 11769850 (we or us) to the person buying the services(you).

You are deemed to have accepted these Terms and Conditions when you instruct us for the of any performance services, accept our quotation or from the date of any performance of services(whichever is earlier) and these Terms and Conditions and our quotation (the Contract) is the entire agreement between us.

You agree that you have not relied on any statement, promise or representation made or given by or on our behalf as formal legal advice. These Conditions apply to the Contract to the exclusion of any other terms that you may wish to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


A “business day” means any day other than a Saturday, Sunday or Bank Holiday.

The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

Words imparting the singular number shall include the plural and vice-versa.


We warrant that we will use reasonable care and skill in our performance of the services which will comply with the quotation, including any specification in all material respects. We can make any changes to the services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

We will use our reasonable endeavours to complete the performance of the services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

All of these Terms and Conditions apply to the supply of any goods as well as services unless we specify otherwise.

Your Obligations

You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

If you do not comply with clause 10, we can terminate the Services.

We are not liable for any delay or failure to provide the services if this is caused by your failure to comply with the provisions of this section (Your obligations).

Fees and Deposit (Payment on account)

The fees (Fees / Costs / Charges) for the services are set out in the quotation and/or as per the Tribunals, Courts & Enforcement Act 2007 (TCE2007), and are on a time and materials basis.

  1. Monies collected by us will be retained by us for 14 days to comply with the Insolvency Act 1986 and remitted to you after the expiry of that period.
  2. Monies collected by us will be allocated to enforcement fees first and/or any disbursement costs, once all of the enforcement fees and/or disbursements are cleared in full any further payments made will be allocated to the debt value and remitted to you in accordance with our terms and conditions.
  3. Executive UK Group Limited reserve the right to retain all monies (whether it is client or enforcement fees) where a complaint is received before the payment could be lawfully remitted and whilst the complaint is in the process of being resolved, the monies are frozen and remain in our client account until the complaint is determined and/or ‘not upheld’.

In addition to the Fees, we can recover from you there are reasonable expenses including, but not limited to, disbursement costs, such as a) the cost of services provided by third parties and required by us for the performance of the Services, and b) the cost of any materials required for the provision of the Services.

You must pay us for any additional services provided by us such as additional enforcement agents; debt recovery agents; security guards; guard dogs; recovery truck vehicles; locksmiths; removal vehicles; storage of goods & chattels that are not specified in the quotation in accordance with our then-current, applicable fee charge structure / hourly rate in effect at the time of performance or such other rate as may be agreed between us.  You give agreeable authorised indemnification to cover us for fees for services whether directly or indirectly incurred by us. The provisions of clause 14 also apply to these additional services.

The Fees and costs for services and disbursements are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

16a. VAT on fees and costs for services and disbursements is payable by you and deducted by us from any proceeds.

For new clients, you may, at our discretion, be required to pay a deposit (“Deposit”) when requested as detailed in the quotation within 24 hours or before any services are undertaken.

If you do not pay the Deposit to us according to the clause above, we can either withhold provision of the services until the Deposit is received or can terminate under the clause below (Termination).

The Deposit is non-refundable unless we fail to provide the services and are at fault for such failure, for the avoidance of doubt, where the failure is not our fault, no refund will be made.

Cancellation and Amendment

We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the services have not started, within a period of 1 day from the date of the quotation, (unless the quotation has been withdrawn).

Either we or you can cancel an order/ instruction for any reason prior to your acceptance (or rejection) of the quotation.

Wrongful instruction after Executive UK Group Limited have been fully instructed by the Client / Claimant, you hereby authorise and instruct us to invoice you, the client for all outstanding fees relating to letter and/or attendance, locksmith, removal vehicle, and storage charges.

If you want to amend / or exclude any details of the services you must tell us in writing as soon as possible and within 24hrs of the action taking place. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.


We will invoice you for payment of the Fees where permissible either:

When we have completed the Services.

On the invoice dates set out in the quotation.

You must pay the Fees due within 7 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

Payment can only be accepted in the following methods; BACS, CHAPS, Cash, online Debit card. Under no circumstances are Cheques acceptable.

Time for payment shall be of the essence of the Contract.

Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 2% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Clients who pay late must by law pay compensation and penalty interest. The Late Payment of Commercial Debt (Interest) Act (1988) was amended in 2002 to include fixed penalties in addition to interest. For debt of less than £1000 the penalty is £40, rising to £70 for debts up to £9,999.99 and £100 above that. Interest is payable at 8 per cent over Bank of England base rate. The penalties and interest now apply to all businesses regardless of size. We reserve the right to apply charges where necessary once late default on an invoice occurs. We further reserve the right initiate such debt recovery and or legal proceedings as may become necessary to recover any unpaid amounts.

If you do not pay within the period set out above, we can suspend any further provision of the services and cancel any future service which have been ordered by, or otherwise arranged with, you.

Receipts for payment will be issued by us only at your request.

All payments must be made in Sterling unless otherwise agreed in writing between us.

Sub-Contracting and Assignment

We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


We can terminate the provision of the services immediately if you:

commit a material breach of your obligations under these Terms and Conditions; or

fail to make pay any amount due under the Contract on the due date for payment; or

are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual Property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and Indemnity

Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

any indirect, special or consequential loss, damage, costs, or expenses or;

any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of the services or any goods supplied in connection with the Services.

You must indemnify us against all damages, costs, claims and expenses suffered by us arising from us acting on your behalf, any loss or damage to any equipment (including that belonging to third parties) caused by you, your agents or employees.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Circumstances beyond a party’s control

Neither party is liable for any failure or delay in performing any obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, disease, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the services to be carried out under these Terms and Conditions.


All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

Notices shall be deemed to have been duly given:

when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

when sent, if transmitted by fax, email, or other electronic transmission

on the fifth business day following mailing, if mailed by ordinary post; or

on the tenth business day following mailing, if mailed internationally by airmail.

All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No Waiver

No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and Jurisdiction

These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.